A key characteristic of successful industries is informal and formal information-sharing networks. The Ballarat business community provides a number of formal information networks (e.g. Ballarat Information Technology Specialists Network, Commerce Ballarat), however, a study undertaken for phase one of the Ballarat ICT Cluster project revealed that informal collaboration was relatively low. The relatively fragmented nature of Ballarat's ICT industry is considered a major barrier impeding industry development. Specifically, low levels of collaboration suggest that local firms are not realising potential benefits related to business productivity, innovation, knowledge transfer and market awareness. Greater collaboration between users and producers of ICT products and services, and between firms and research organisations, is likely to provide greater efficiency through economies of scale and shared resources. Increased collaboration will also provide access to new knowledge, and innovation opportunities through stronger linkages. Greater collaboration with local clients and markets is also likely to allow local ICT firms to serve and respond to existing markets more effectively.

A priority area for Phase 2 of the Ballarat ICT Cluster project is to foster relationships across local industries and institutions. The Panel Series conducted during the Ballarat ICT 2030 consultation was well supported and generated significant positive feedback. This experience provides a foundation for future engagement of local ICT professionals.